Job Description

BCFORWARD IS SEEKING A HIGHLY MOTIVATED AND EXPERIENCED CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE AT DENVER, CO 80202

DESCRIPTION:

DUTIES AND RESPONSIBILITIES

·         Handles heavy inbound call volume with knowledge to address more complex concerns from Provider Community.

·         Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to appropriate Team Lead or Manager.

·         Navigates through the system with efficiency.

·         Meets and retains all quality and production standards set by management and/or customer.

LOCATION: DENVER, CO 80202

EXPECTED DURATION: 5 Months contract with strong possibility of extension.

WAGE: Hourly, W2

Who to Contact: Nick Johnson – nick.johnson@bcforward.com

ABOUT BCFORWARD

BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on‐time delivery of on‐budget solutions to their IT‐centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com