Job Description

Greetings from BCForward.

Your profile came up as a potential match for this great opportunity with our client. If you are interested and looking for new opportunities, call me at (317) 210-8725 and send across your updated resume in reply to this email (tony.kappala@bcforward.com)

Role: BENEFITS ADVISOR

Location: NC 27606 ( Virtual)

Aon Retiree Health Solutions (ARHS) Sales and Service Center (SSC) Virtual Benefit Advisor (BA) - Contact Center

JOB RESPONSIBILITIES:

• Ability to consistently provide a WOW experience at all customer touchpoints

• Ability to pass licensing exam and Carrier certifications annually and maintain good standing

• Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospects needs using a needs-based selling approach, accurately answering questions, addressing any concerns, and recommending an appropriate plan

• Enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)

• Enrolling retirees will require handling retiree personal banking information including access to HRA funding, banking/financial institution information, and Personal Identifying Information (PII)

• Generate outbound phone calls to pre-set appointments, generate directly to consumer leads, casework and follow-up service calls. Actively listen to identify customer questions and needs, utilize probing questions when necessary

• Meet and/or exceed key performance indicators

• Handle inbound service calls by providing accurate and complete information via researching/selling/locating a licensed agent

• Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis

• Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations

• Deliver a consistently positive customer experience in a highly ethical and professional manner

• Absorb new information and have the flexibility to adapt to new processes rapidly

• Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Aon Retiree Health Solutions quality standards

Qualifications for a Contact Center Virtual Benefit Advisor, To perform this job successfully, a dedicated quiet home office/workspace is needed with an internet connection already established. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone services and equipment will not be reimbursable. Aon will provide a laptop, additional monitor, keyboard, mouse, and headset.

This position may require occasional home visits from your Direct Sales Manager and the use of provided webcam for meetings and individual coachings. The opportunity to work virtually can be retracted at any time if there is a decline in performance that no longer meets the company standards.

To be Successful, You Will Need the following skills:

• Time management and self-discipline

• Multitasking and prioritizing

• Excellent communication skills

• Technology competence

• Interpersonal skills

• Accountability

• Conflict resolution and decision-making skills

EDUCATION AND CERTIFICATION REQUIREMENTS

• Active/Non-Expiring resident health insurance license

• High School degree (or GED) required

• Undergraduate degree or equivalent work experience preferred

REQUIRED KNOWLEDGE AND SALES EXPERIENCE

• Strong understanding of what it means to create exceptional experiences

• Strong consultative sales and/or service background

• Desire to learn, ability to self-study, drive to succeed

• Aptitude for understanding details of Medicare insurance and complying with all CMS regulations

• No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers

• Ability to successfully complete Americas Health Insurance Plan(AHIP)

PREFERRED KNOWLEDGE AND EXPERIENCE

• Affordable Care Act (ACA) experience

• Proven track record of Medicare sales and/or commercial insurance sales

COMMUNICATION

• Strong written and verbal communication, sales development and rapport building skills

• Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education

• Ability to communicate effectively over multiple virtual platforms

TECHNOLOGY

• Experience using desktop and browser-based software

• Experience with MS Word, Excel, SharePoint, and Outlook

• Proficiency with InContact, NICE, and NAV-CRM system tools

• Ability to perform basic troubleshooting steps and utilize resources

• Minimum Internet Speed of 100 Mbps already established

WORK CONDITIONS

• Operate within a heavily regulated industry and a fast-paced/dynamic market environment

• Ability to work flexible hours; during peak season the centre is open extended hours and may require some weekends (see Attestation)

• Extensive time spent on the phone making outbound calls and receiving inbound calls consecutively daily

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also seperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com