Benefits:
Bonus based on performance
Employee discounts
Health insurance
Opportunity for advancement
Down-To-Earth Work Environment + Generous Pay Plan + GREAT Hours = The Perfect BDC Role For You!
This is THE opportunity you’ve been looking for if…
You’re excellent on the phone, via text, and online and know how to turn conversations into appointments.
You understand that speed, tone, and follow-up discipline are the difference between average and elite BDC performance.
You're willing to continually adapt, and help tweak messaging and BDC software as technology and competition shifts.
You want to be paid like a strong performer, not lumped into an entry-level call-center pay plan.
If that already sounds like you… keep reading.
Who Are We?
We’re an independent, lady-owned, family-run dealership in Greer, SC, and we do things differently — on purpose.
We source the majority of our inventory privately and through our vehicle buying center and trades, not auctions, which means:
Cleaner vehicles
Happier customers
Higher trust
Better close rates
We’ve built a healthy, cooperative team culture and we actually care about you enjoying your work and having a life outside the dealership. Our 500 Google reviews averaging 4.8 stars didn’t happen by accident — they happened because we treat customers (and employees) like real people.
Who Are You?
You’re a seasoned BDC professional who knows this role is about far more than “answering leads.”
You:
Know how to build rapport quickly without sounding scripted
Can control a conversation respectfully
Understand how to create urgency without pressure
Take pride in setting appointments that actually show
You don’t need babysitting. You're self-motivated and manage your follow-up, your CRM, and your daily workload like a pro.
What You’ll Be Doing (a.k.a. Why This Role Matters)
You are the front door of our sales operation. When you win, everyone wins.
Your Core Responsibilities
Respond promptly to inbound leads (phone, internet, text, social, marketplace).
Make outbound calls and follow-ups on unsold and aged leads.
Build trust, qualify intent, and set high-quality, confirmed appointments.
Clearly explain the Northside experience and next steps.
Maintain clean CRM notes, dispositions, and follow-up tasks.
Communicate effectively with Sales Managers to ensure smooth handoffs.
Hit (and exceed) realistic performance benchmarks:
Response time
Engagement rate
Appointment set rate
Appointment show rate
You’ll also:
Break down call recordings and received feedback and coaching
Contribute ideas to improve scripts, messaging, and workflows
Help support creative marketing and social media efforts when appropriate
This Role Is NOT For You If…
You rely entirely on scripts and freeze when a customer goes off-road.
You struggle with consistency or accountability.
You’re looking for a passive, clock-punching role.
Why You’ll Love Working Here
As an industry veteran, you already know customers often come in guarded from past dealership experiences. That’s exactly why we’re different.
We pride ourselves on a laid-back, respectful, no-pressure experience, and our reviews prove it. Your job is to set the tone before the customer ever walks through the door — and we’ll give you the tools, leadership, and inventory to succeed.
Preferred Skills & Experience
2+ years of automotive BDC or inside sales experience (preferred)
Strong phone, text, and written communication skills
Proven ability to set and confirm quality appointments
CRM proficiency and excellent follow-up discipline
Detail-oriented, organized, and self-motivated
Ability to accept coaching and continuously improve
Greer, SC: Reliably commute or plan to relocate before starting
Compensation & Benefits
Competitive base pay + performance-based incentives
Pay plan designed for strong, experienced performers
Health insurance options
Employee discounts on parts & labor
Emergency “bring-your-kids-to-work” days (yes, really)
Will YOU Join Us?
If this sounds like “finally — someone gets it,” and you’re already picturing yourself crushing appointments here… 👉 Apply now.