Job Description

You'll take inbound calls and respond to emails requesting service and account support.  Assess customer's needs and provide appropriate method of support and communication.

Your communication skills, computer skills, and ability to multitask while speaking on the phone will be key to your success

Enter service calls in our ERP system

Dispatch service calls to technicians

Review calls completed by service technicians, complete calls in our ERP system, and send service calls to billing

Pull inventory to restock service tech vehicles (must be able to lift 20lbs)

EXPERIENCE:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Company Description

BDS Laundry Systems is the trusted leader in commercial laundry systems, our commitment to strong relationships paired with unparalleled expertise, consistently delivers a first-class experience for our customers. Only the best brands in the industry are sold by BDS Laundry Systems because we strive for lifelong business partnerships.