Job Description

We are launching a virtual support center in our Irvine Corporate office and seeking customer support techs who are comfortable being on camera, possess sales or customer service experience and think the idea of demonstrating Facebook VR and Portal products would make work fun.

Our in-house Facebook Inbound Sales Brand Representatives are customer service oriented and adept at converting questions into sales. You will answer customer and sales associates' questions while using software, talk tracks, and product demos. This full-time position is eligible for benefits while enjoying the perks of working in our Irvine Corporate office.

Our core values are achievement, agility, and authenticity while our mission is to spread brand enthusiasm, connect people and products and simplify the sale. BDSmktg launched in 1984 and was founded on the belief that by putting employees first, their employees would in turn take great care of their clients.

ESSENTIAL FUNCTIONS:

• Receives inbound video calls; fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
• Providing video demonstrations of the client’s products while on camera in a retail setting
• Maintains sales support database; answers inquiries by researching, locating, and providing desired information.
• Determines wants and needs of consumers while driving & closing the sale.
• Actively engaging consumers via video conferencing while working through technical issues.
• Describe technical components using readily understandable terms to ensure you are effectively conveying the features and benefits of the products to all audiences.
• Increase sales of client’s products.
• Other tasks as assigned by management.

EDUCATION & EXPERIENCE:

• High School Diploma or Equivalent
• Minimum 3+ years of retail customer service and retail sales experience

SKILLS AND REQUIREMENTS:

• Ability to successfully influence consumer buying decisions.
• Extremely strong interpersonal communication and soft skills.
• Excellent written and verbal communication as well as presentation skills on camera.
• Must be comfortable interfacing directly with consumers via video conferencing.
• Must be proficient in Microsoft Office 365 Suite

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the Virtual Brand Influencer is required to:

• Regularly stand, sit, walk, bend over, grasp, push or pull, talk and/or hear
• Regularly carrying and lifting objects up to 10 lbs.
• Continuous hand/eye coordination and fine manipulation

To keep our employees safe, we are temperature screening, social distancing, only essential employees are working in the office as well as providing masks and sanitizer.

Company Description

In 1984, BDSmktg was originally founded as a field marketing agency. Our founder, Mark Dean, had a vision to provide an excellent working environment for employees, and believed that by focusing on putting employees first, they would in turn take great care of their clients. With two other founders, BDS was born in Marks garage, and the group of three formed BDS: Baker, Dean and Sherwood. The rest was history. In the early years, BDS was a boutique agency that ran customer promotions and sampling events for a few clients. Since then, we have grown to be the leading, privately-held, retail marketing agency in the U.S. We support world-class brands, manufacturers, and retailers with a streamlined suite of integrated sales and marketing solutions, 18 specialized services, award-winning in-house experts, and a field team of over 7,000 representatives. To get where we are today, we made a number of partnerships and acquisitions throughout the years that allowed us to meet our clients needs and service the entire retail value chain. The first major addition to the BDS family was in 2006, when we acquired Channel Partners to enrich our Training, Assisted Sales and Product Launch offerings. The following year, Keystone Marketing Specialists was purchased, which added the Flex Force shared model, along with the Retail Access training platform, into our mix of capabilities. In 2013, BDS brought RMSe on board to offer retail installation and construction services as an in-house capability, furthering expanding the retail value chain to include retail environments. Most recently in 2016, BDS partnered with Apollo Retail Specialists and its equity partners to form BDS Solutions Group, LLC, a platform organization that has allowed us to significantly expand our field team and service offerings to further influence purchase decisions throughout the entire customer shopping journey. While the agency has evolved over the years, one thing has never changed: our culture. Throughout all these years, we continue to have a work hard, play hard mentality. On top of that, we are proud to staff an amazing team of people who we call co-workers and friends.