Benefits:

Health insurance

Opportunity for advancement

Training & development

Service Technician

Would you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, minivan services? Work Monday through Friday days at an hourly rate?

IF THESE WORDS RESONATE WITH YOU: Problem Solver. Mechanically-savvy. Strong Work Ethic. Mission-driven. Client-Centric. Then please read on.

Job Description:

EXCEL IN ELECTRICAL AND MECHANICAL DIAGNOSIS. You enjoy the challenge of learning and mastering products and the intricate mechanics of mobility services. You learn new things quickly. You understand that not everything is black and white and not everything links together. If you don’t know the solution to a problem, you use critical thinking to figure it out.

EMPATHETIC AND COMPASSIONATE. You take pride in creating an engaging customer experience. You take a non-judgmental approach to the service you provide. You are an excellent listener, and your #1 goal is to communicate with customers in layman’s terms to explain services or products. Customers can count on you to be a resource for all products and services.

PASSION TO LEARN AND GROW: Continuous improvement is one of your core values. You love to be mentored and to learn about new processes, procedures, products, and services so that you can be the best you can be and provide the best service possible to customers.

SAFETY AND DETAIL-ORIENTED. Safety is of supreme importance for you and you take ownership of a variety of responsibilities with competing deadlines. Quality, details, and follow-through matter to you. You have a proven track record of providing quality service. You stay focused and no details fall through the cracks on your watch.

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

Within the first 30 days:

Learns all products and services so that by 30 days he/she can act as a valuable resource for all clients

Trains on how to accurately and efficiently diagnose conversion vehicle service or repair-related issues based on the customer’s description of the problem

Documents repairs performed on each vehicle from diagnosis to service

Within the first 60 days and ongoing:

Shows good mechanical knowledge and determines the best course of action to repair or resolve the problem and meet the customer’s needs

Maintains a comprehensive conversion-vehicle knowledge base and stays current with frequent changes and advancements to better service the vehicles

Constant willingness to complete the jobs and works well with clients

Within the first 90 days and ongoing:

Continues establishing, developing, and maintaining strong relationships with prospective and current clients

Fully understands how the store works and thoroughly supports everything expected in the role

Completes jobs within time frames and is willing to help the team.

Education, Skills & Experience:

High School diploma/GED is preferred

A valid driver’s license is required

Basic automotive experience or certificate of completion in basic automotive technology, or similar certification required

ASE certification is a plus

Automotive electrical experience a plus