Job Description

HOSPITALITY AND CUSTOMER EXPERIENCE ASSOCIATE 

Berryessa Gap Vineyards is searching for Hospitality and Customer Experience Sales Associates to work part time in our Tasting Rooms.  We are located in Winters, CA and have a Tasting Room in Historic Downtown Winters as well as one at our winery location, destination #1 on the newly designated Scenic Hwy 128 wine route (www.visit128.com).  We are a small family run winery that produces varieties ideal for our Mediterranean climate including Zinfandel, Petite Sirah, Tempranillo, Malbec as well red blends and white wines such as Sauvignon blanc, Chardonnay, Verdejo and Albariño.  The ideal candidate will have a passion for wine and food, delighting customers, caring for Club members, building new customer relationships and driving sales. 

POSITION and EMPLOYMENT EXPECTATION: 

• Must have a positive attitude and bring energy and passion to work every day. 

• Must have a passion for people, wine and food. 

• Must be open to feedback, willing to learn, always striving for improvement in your own performance. 

• Must have a customer first mindset always seeking to delight customers. 

• Must be willing to adhere to all COVID-related requirements 

• Must be dedicated to the vision and values of the company, including honesty, integrity and inclusion.

RESPONSIBILITIES: 

• Create a warm and delightful experience when engaging with guests face-to-face, over the phone, and/or through email. 

• Lead guests through educational wine tastings creating an approachable, memorable experience. 

• Effectively suggest, sell, and up-sell wine. 

• Represent the winery at outside functions when necessary. 

• Effectively execute daily Tasting Room operation to include but not limited to:

•  Set-up and break down of indoor and outdoor space, 

•  Open and inspect the quality of wines and glassware prior to serving, 

•  Open/Close POS system/registers and manage cash drawer, 

•  Stock wine on the Tasting Room floor, 

•  Perform sales transactions and shipping orders, 

•  Maintain clean and organized guest spaces performing COVID-compliant cleanliness tasks. 

QUALIFYING REQUIREMENTS: 

• Must be able to work at least one Saturday or Sunday and one evening (Wednesday or Thursday) every week. Must be able to work at least 16 hours per week.   

• Must be 21 years of age. 

• Must be able to lift 40 lbs. 

• Must be able to work in a standing position for long periods of time. 

• Must be able to work in a fast-paced hospitality environment.

Company Description

We are immigrants and pioneers, farmers and entrepreneurs. We make our wine and homes in the small farming community of Winters, CA. Our vineyards lie on the east slope and beneath a break in California's Coastal Range known to locals as the Berryessa Gap, a prominent and beautiful landmark. As we work to grow our grapes and make our wine, through the Berryessa Gap, a breath of the coastal influence greets our mornings and brilliant sunsets end our days. We produce award winning super premier wine for the joy of sharing.