Job Description
** General Responsibility**
The Technical Support Engineer is a hands-on position requiring excellent technical, organizational, and communication skills. The Technical Support Engineer applies sound electrical and controls experience and builds upon your capacity to support our hotline team based upon the needs of our clients within North America, Mexico, and Central America regions.
Additionally, the Technical Support Engineer is responsible for the coordination and execution of hotline services to support our expanding and legacy customer base. The focus of this position will be on the development of this group in terms of process, organization, training, reporting and coordination with our European hotline groups.
The Technical Support Engineer will assist in BEUMER's growth by satisfying the needs of our clients within North America, Mexico, and Central America regions in an effort to localize the resources in our region.
This position offers the opportunity for substantial career development and will work with the full range of technical resources including Mechanical Engineering, Software Developers, Electrical Engineering, Project Management as well as Customer Support personnel.
Aspects of this responsibility will involve additional training and or site visits that will require extensive travel. The majority of this training will be within North America, but will also require extensive international travel.
** Responsibilities**
Qualifications
** Required Skills and Abilities**
Associates or Bachelor’s Degree in Electrical Engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements
Strong time management and customer service skills
Attention to detail
Strong communication skills: verbal, written and interpersonal
Ability to handle multiple tasks and work under pressure; sense of both urgency and thoroughness
Professional, positive, and energetic attitude
Self-motivated, trustworthy, respectful of others
Knowledge of:
Ability to:
Attention to detail and the ability to learn quickly
Works as part of the team
Use computer-based tools for communication, trouble shooting, and programming
To quickly acquire programming skills for machine control platforms
Works remotely, while working independently
** Travel Required : 60% travel in the first year. Estimated 30% travel in the following years**
** Desired** Experience
Demonstrated expertise of:
Commitment Required. We are looking for a long-term commitment, the ability to set and meet goals, and the willingness and ability to travel.
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do!
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under the law.
All your information will be kept confidential according to EEO guidelines.