Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Candidate must have a working understand of computer hardware and software.
Basic Functions:
Office Assistant Answer Phones, Greet walk in customers
Full Quote cycle using ConnectWise Sell
Work with customers and support to answer client questions.
QuickBooks AR/AP approved quotes and ordered parts
Quickbooks AR work
Purchase approved equipment.
Communication with customers and pending customers
Nurture leads
Answer sale calls
Work within Sell to create templates
Attend networking events
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Fast turnaround of Customer Requests, must be able to meet SLA's
Ability to multi-task
Ability to work in a team and communicate effectively.
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support, following ticket to resolution.
Responsible for entering all time and expenses in ConnectWise as they occur.
Enter all work as service tickets in ConnectWise.
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
Clear working knowledge of ConnectWise