Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job Description

Basic Functions:

Hardware and software Troubleshooting

Hardware and Software Deployment

PC Imaging

Travel to local client offices

Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.

Handle vendor support calls for warranty repairs

Prep, deliver and setup new computers.

Physical Computer Repair, laptops, desktops and peripherals.

Responsible for Inventory

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction.

Fast turnaround of Customer Requests.

Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.

Ability to multi-task

Ability to work in a team and communicate effectively.

Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Ticketing system experience

A+ certification Required

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General understanding of operating systems, business applications, printing systems

Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Technical awareness: ability to match resources to technical issues appropriately.

Service awareness of all organization’s key services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast-moving environment.

Understanding of clear and accurate documentation

Clean and Organized Documentation

Travel to client’s locations as needed (Must have reliable transportation)

Job Type: Full-time