A Stylist contributes to a profitable and customer-centric environment through supporting the store/shop management team in elevating the customer experience. Curates a compelling environment through bridal styling guidance, team development and establishing lasting connections with customers. REPORTS TO: Bridal/Service Manager SALES & PROFITABILITY • Supports the Store/Shop management team in exceeding sales and shrink goals • Partners with management team to lead service strategies to impact results • Focuses on strategic selling techniques to meet or exceed personal sales and conversion goals CUSTOMER CONNECTION • Supports an environment of genuine customer connection • Demonstrates extraordinary service and styling direction, leading by example on the sales floor • Acts as a brand ambassador reflective of the company values and aesthetic • Creates a bridal styling experience that provides individual attention and engagement • Builds a relationship of trust and honesty to provide the unimagined experience • Facilitates customer correspondence and appointment setting • Fosters ongoing relationships by: • Outreach & Networking • Appointment Generation • Service Follow-up • Communicates a list of local resources (tailor, dry cleaner, etc.) to enhance the customer experience PEOPLE & DEVELOPMENT • Serves as an inspiration and sets an example for elevated service and styling • Is self-aware and focused on self-development • Is accountable to individual actions and goals • Participates in meetings and fit sessions serving as the voice of the bridal customer • Focuses on individual goals set and contributes to team expectations • LEADERSHIP • Possesses strong written and verbal communication skills • Possesses strong assessment and decision making skills • Is an entrepreneur, takes smart risks with measureable results • Provides global insight in relationship to the customer experience and communicates information to store/shop leadership team • Builds and maintains productive partnerships AESTHETIC UNDERSTANDING & APPLICATION • Has a strong understanding of trend and style that is reflective of the brand and bridal industry • Communicates trends, supports brand messaging and inspires the internal/external customer • Leads fit and styling sessions to enhance product awareness OPERATING PROCEDURES • Adheres to typical day/week guidelines • Supports with weekly store/shop objectives • Is accountable to upholding all brand processes • Maintains a visually compelling store that is neat, clean and organized • Upholds all Company Policy and Procedures • Adheres to and develops awareness around internal and external Loss Prevention procedures SOUND LIKE A GOOD FIT? If you are ready to lead and inspire a team of positive, dynamic individuals, please apply on-line. We look forward to reviewing your unique qualifications. You can learn more about BHLDN and all URBN brands at http://www.urbn.com/ BENEFITS As a BHLDN employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more! The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.