A customer associate provides customers with a personal level of service. The customer associate contributes to a profitable and customer-centric environment through supporting the store management team in selling, service and daily operating procedures. REPORTS TO: Management Team SALES & PROFITABILITY • Supports the store management team in exceeding sales and shrink goals • Supports store processes, priorities and service strategies to impact results CUSTOMER CONNECTION • Supports an environment of genuine customer connection • Acts as empowered team member, exercising decision making skills to enhance each customer’s experience • Demonstrates extraordinary service in each zone • Supports the MOD with an energized pace • Acts as a brand ambassador reflective of company values and aesthetic • Understands multi-channel business-utilizes tools to better service the customer • Takes ownership of product knowledge and current trends PEOPLE & DEVELOPMENT • Supports new hires through being a mentor in their zone development • Is self-aware and focused on self-development • Is accountable to individual actions • Collaborates with the team during morning, closing and one minute meetings • Focuses on individual goals set AESTHETIC UNDERSTANDING & APPLICATION • Executes stock-to-sales processes and presentation standards • Is knowledgeable of trend and supports brand messaging • Develops an understanding of how the merchant process impacts business and the customer experience OPERATING PROCEDURES • Adheres to typical day/week guidelines • Is accountable to upholding the brand processes • Maintains a visually compelling store that is near, clean and organized • Adheres to internal and external loss prevention procedures • Upholds all company policy and procedure SOUND LIKE A GOOD FIT? If you are ready to lead and inspire a team of positive, dynamic individuals, please apply on-line. We look forward to reviewing your unique qualifications. You can learn more about BHLDN and all URBN brands at http://www.urbn.com/ BENEFITS As a BHLDN employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more! The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.