Job Description
JOB SUMMARY
The Associate, eCommerce Systems - within the Digital & eCommerce COE – will manage all day-to-day operations to improve BIC performance across the digital shelf (Search, Pricing/Promotion, Assortment, Ratings and Reviews, and Content) at global scale, including systems and processes. They will report to the Manager, Digital Shelf Operations and work with regional partners and cross-functional teams to help accelerate sales growth across priority markets and accounts.
MAIN RESPONSIBILITIES / TASKS
Global Asset Management: Maintain global content systems - Product Information Management System (PIM) and the Digital Asset Library (DAL); assist with implementation of global roll-out strategy
o Upload and tag new assets, link assets between systems, clean up old assets, implement A+ publishing capabilities, functionality inputs, etc.
o Customer channel development and mapping in Salsify, customer catalogue creation, customer-specific copy iteration and uploads, workflows
o Issue resolution/ “ticket triage” and tech troubleshooting
o Provide on-going user support and training
Content Operations: Partner with Global Content Factory team to coordinate content requirements across all digital platforms and retailers and work collaboratively on content initiatives to help optimize conversion
o Develop global content management processes, tools and other training materials to improve the efficiency of our content marketing operations – including workflows, cross-functional integration and KPIs
o Identify content gaps/required optimizations to meet BIC and customer KPIs and ensure retailers have access to high quality, impactful, accurate information
Digital Shelf Tool Management: Lead daily operations for EDGE (SPARC) digital shelf monitoring tool including implementation of new customers, functionality/system updates, user training & engagement and collaborate with E-commerce Insights team on reporting templates
o Serve as point of contact / lead coordinator for day-to-day market requests: portfolio management, retailer changes, search term changes, content integrity rule updates, ticket resolution, troubleshooting etc.
o Actively monitor BIC global performance against KPIs and work closely with regional eComm leads to provide market and account-specific strategies for improvement
o Help prepare Digital Shelf diagnostic for individual market/account-level “Accelerator” projects as needed
o Help drive awareness and continue to educate the organization on digital shelf fundamentals (SPARC) as we move toward the next phase of our digital transformation
o Support efforts to stand up new tools and local level capabilities that are required to improve digital shelf performance
Other initiatives include:
o Support management of team budgets and project timelines to ensure projects delivered on-time/on budget
o Support broader Digital CoE projects and initiatives as needed beyond digital shelf focus
Qualifications
QUALIFICATIONS
▪ Bachelor’s Degree is required
▪ Solid MS Office skills – PowerPoint, Excel, Word
▪ Demonstrated project management experience
▪ Excellent interpersonal, communication and presentation skills
▪ Strong analytical and creative problem-solving skills
▪ Independent and can operate with minimum supervision
▪ Track-record of success or illustrations of contributions made in areas of digital growth/transformation, training and business-related performance
▪ Comfortable working across functions and with team members at any level
▪ Internationally curious – previous experience working on a global team and/or strong desire to be in a global role
▪ Demonstrated ability to flex management style/ways of collaborating based on individual market needs and level of Digital Shelf maturity
▪ Comfortable working in a fast-paced environment/start-up mindset
Professional Experience/Technical Skills
▪ A minimum of 1 year of experience in a digital operations or e-commerce role is required
▪ Previous experience with PIM solution provider, e-retailer, or CPG industry experience is preferred
▪ Experience working with key digital shelf syndication and measurement systems (ex. Salsify, Syndigo, EDGE by Ascential, Profitero, etc.) is a plus
▪ Strong digital acumen and understanding of current digital landscape and trends
▪ Has effectively driven influence among peers and those at higher levels
ADDITIONAL INFORMATION
#LI-JGB
Additional Information
BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided on the basis of qualifications, merit, and business need.
BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.