Job Description

Job description

For the last 30 years, BIORAY® has utilized the balance of nature and science to create safe and effective liquid herbal supplements that support health, vitality, and the environment. Our purpose is to help people find their unique path to healing. This is the driving force behind the organization and our team embodies this and applies it every day through our Core Values of: Honor, Integrity, Leadership, Listening, Curiosity and Fun.

This position helps people find their own unique path to healing by conducting administrative duties and being the first point of contact for incoming calls.

We want this person to be self-sufficient. They need to be able to take directions and come up with pathways to success with minimal supervision. This person will be assisting with purchasing, facility management, and upkeep of documentation. Position training can be provided to a person that exhibits the quality and skills we are looking for, despite a lack for experience. There is opportunity for personal and career growth within this position.

RECEPTIONIST RESPONSIBILITIES:

• Clearly articulate responses to inquiries while adhering to Bioray standards
• Greet customers warmly and ascertain their needs
• Follow up with educational/marketing materials as needed
• Transfer calls to appropriate extensions
• Deescalate complaints/customer issues and explain the best solution
• Assist with order-processing
• Decide when consulting appointments with a Bioray Product Specialist are needed
• Purchasing office supplies, Furniture, Resale Items, Collateral Material, Supply Requisitions, and Running Errands
• Scheduling for transportation, lodging, and the organization of company functions
• Maintains Office Facility via Restocking, maintaining equipment, and office cleanliness
• Maintain Customer Accounts in Shopify
• Keep records of customer interactions in Zoho CRM and Desk modules
• Support customer and team

QUALITIES AND SKILLS, WE’RE LOOKING FOR:

• Active Listening
• Coachable
• Tech Proficiency
• Empathy
• Good Judgment
• Professional
• Curious
• Proactive
• Organized
• Attention to detail
• Time Management
• Team Player
• Adaptable
• Dependable

REQUIREMENTS:

• Requires minimal supervision
• Great communication skills: both written and verbal
• Ability to understand, speak, read, and write in the English language
• Intermediate knowledge and applied use of Word, Excel, and PowerPoint
• Ability to effectively utilize computers, various software and apps
• Background knowledge in a related industry, clinic, or sales environment

EXPERIENCE:

• Experience working/participating in a team-based environment

EDUCATION:

• High school diploma or GED equivalent

*Please Note: After your initial interview you will be asked to come in for a paid working interview which will last between 4-6 hours.