Customer Service Yard
ROLE AND RESPONSIBILITIES
THE CENTRAL SERVICE ORGANIZATION (CSO) COLLECTIONS MANAGER FOR ALL COLLECTION AND APPEAL ACTIVITY WITHIN THE HOSPITAL RCM TEAM. THIS
ROLE HAS THE RESPONSIBILITY TO PROVIDE OVERALL DIRECTION, TO IDENTIFY ISSUES, MONITOR PERFORMANCE, AND ASSIST IN PROBLEM RESOLUTION. DIRECT
INTERFACE WITH ALL FACILITY CLIENTS AND STAKEHOLDERS IS A CRITICAL PART OF THIS ROLE RELATED TO KEY PERFORMANCE INDICATORS, DENIALS, AND
COLLECTION AGING AND RESOLUTION.
productivity measures
hospitals
Consistently monitors collections by payer requirements to ensure maximum reimbursement.
Monitors reports and key performance indicators to ensure client success
Monitors all A/R from end to end working with clients, payers, and internal stake holders for resolution
Corresponds with clients in answering questions on services and collection matters, recommending further action required for
all delinquent accounts, and proactive
Understanding of medical terminology and claim forms
Advanced understanding of healthcare related federal, state, and health plan guidelines
Required Skills
QUALIFICATIONS AND EDUCATION REQUIREMENTS
to lead a team and achieve objectives
Minimum 2+ years total experience in healthcare Revenue Cycle environment
Computer technology proficiency, such as Word, Excel, and Outlook
Additional Notes
This is not an all-inclusive list. Additional tasks and responsibilities may be added by management based on business need.
Required Experience
QUALIFICATIONS AND EDUCATION REQUIREMENTS
to lead a team and achieve objectives
Minimum 2+ years total experience in healthcare Revenue Cycle environment
Computer technology proficiency, such as Word, Excel, and Outlook
Additional Notes
This is not an all-inclusive list. Additional tasks and responsibilities may be added by management based on business need.