KEY RESPONSIBILITIES
Responsible for building a customer-centric service team within the warehouse, coaching and mentoring warehouse associates, working closely with sales force to provide a positive customer experience and maintaining the overall effective operation of the warehouse team.
Basic duty
More details/metrics if necessary
Percent of time spent on this task
Supervise warehouse team
- Responsible for day-to-day supervision of the warehouse team, including delivery driver, warehouse pickers, receivers, shippers and other associates.
- Ability to coach, mentor, and elevate team members to the productivity and accuracy expectations needed for a successful operation.
- Provide timely, candid feedback and hold people accountable.
- Maintain a cohesive team through setting clear expectations, measuring results, consistent/effective communication (verbal, text, email, & teams chat), and lead by example.
50%
Manage overall warehouse operations
- Monitor and provide for the quality assurance of the orders and delivery date deadlines necessary for each order.
- Arrange for regular removal and recycling of appropriate production boxes, plastics, paper, etc.
- Assist in managing consumable inventory levels which includes maintaining min/max levels.
30%
Ensure a safe and orderly working environment
- Establish and maintain designated work areas and arrange as needed. Ensure proper working condition of work areas, grounds, trucks, tools, fixtures, and equipment; arrange for repairs/replacements as needed.
- Establish and maintain inventory control systems for all raw and finished materials; help to maintain accurate inventory levels at all times; communicate inventory discrepancies to appropriate levels of management.
- Recommend tools, fixtures, equipment and/or layout changes to improve workflow, productivity, quality of consumer performances. Recommend improved methods, records, etc. to enhance quality and efficiency
- Oversee and assist with maintaining the security and safety of the warehouse
- Utilize an RF scanner to perform various system functions
- Understand and communicate importance of operating within OSHA safety standards
15%
Work cross-functionally
- Interact positively and productively with salespersons, customers, vendors, and the rest of the team in the warehouse
- Communicate status of operation to management including any safety and/or process problems
5%
Other duties as assigned
MINIMUM WORK EXPERIENCE REQUIREMENTS:
- Extensive experience operating Material Handling Equipment (MHE) - stand up lifts, Bendy’s, order pickers, and sit-down propane forklifts to move and shift material on the warehouse floor, racking, and yard.
- Ability to work mandatory physical inventory
- Ability to work inside/outside in hot or cold environment
- Willingness to work extra hours
- Perform other duties and tasks as needed upon request by management.
- 4+ years of experience in a Distribution Operations Lead role. Any or all of the following Operations: receiving, shipping, order picking, inventory cycle counting, wire cutting.
- 2+ years of Operations Supervisory experience of Leads and supporting teams
- MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- Equivalent combination of education and experience
- Basic reading, writing, and math skills required
- Manual agility required for operating machinery and handling small parts
- Ability to lift up to 50 pounds several time per day
- Must wear required PPE (Safety-toed shoes)
MINIMUM EDUCATION REQUIREMENTS:
- High School Diploma or GED
OTHER SKILLS/EXPERIENCE DESIRED:
- Knowledge of warehouse software, specifically Eclipse, preferred but not required.
- Directly facilitate and participate in ongoing process improvements using techniques such as 5S, Kaizen, and other lean tools
- Strong relationship management skills
- Ability to work well with a wide variety of people, both colleagues and customers.
- Possession of good sense of humor
- Strong written and verbal communication skills
- Strong creativity and critical thinking abilities
- Ability to work with recent technological applications relating to daily tasks
- Possess reliable problem-solving ability
Required Skills
Required Experience