JOB SUMMARY:
The Warehouse Replenishment Clerk performs functions directly related to maintaining appropriate stock levels in the warehouse in accordance with safety guidelines and Dollywood procedures. This Host will also provide operational support and facility upkeep while providing excellent customer service to guests.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
- Host must ensure all available inventory is fully stocked is maintained in an organized manner on a daily basis, communicating shortages to warehouse leadership as appropriate.
- Match sales orders/transfer document with orders, verify counts and communicate discrepancies.
- Must be able to safely operate heavy equipment such as forklifts, pickers, etc.; appropriate training will be provided.
- Maintain a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision.
- Host must follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders.
- Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host.
- Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment.
- Supports Warehouse delivery team with pickups and deliveries, as needed.
- Supports merchandise and games locations within Dollywood properties to transport inventory, replenish and set up, as needed.
- Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately.
- Supports and exhibits behaviors that are in alignment with our Company Vision, Mission, and Core Values.
- Protect the privacy and security of our guests and coworkers, including PCI compliance.
- Host ensures they are up to date on all company and divisional communications through communication boards and binders.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS:
- Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must respond appropriately to workplace changes, and resolve issues in a positive manner.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must have good written and verbal communication skills to effectively communicate.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood’s core values through the lens of dignity and respect.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Able to have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to comprehend instructions and retain information.
- Able to tolerate a fast-paced, hectic environment.
- Able to prioritize tasks and complete assignments on time
- Ability to analyze and remember information to make decisions
- Able to work indoors and outdoors.
- Ability to move about and react quickly in emergency situations.
- Able to add, subtract, multiply and divide with accuracy.
- Able to tolerate detergents and chemicals.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be a minimum of 18 years of age.
- High School diploma or equivalent.
- Previous sales or warehouse work experience preferred.
- Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred.
- Must have a valid driver’s license with proof of auto liability insurance.
- Must successfully complete a pre-employment background check including motor vehicle.