The Inside Sales team at Independent Electric is responsible for establishing and improving business relationships with our customers. As an Inside Sales Representative, you will work with customers to determine their needs and match them with the products that will lead their projects to success. After closing the sale, you will coordinate the product delivery and enter the sales data into our system.

MEET INDEPENDENT ELECTRIC:

Independent Electric Supply operates in several locations in both California and Arizona. We focus on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhanced logistics solutions to meet specific customer needs. Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve. In August 2011, IES joined Sonepar USA which consists of the finest locally managed electrical and industrial distributors throughout the United States.  

To learn more about working at Independent Electric, check out this video: Working at Independent Electric.

WHAT YOU WILL DO: 

• Solicits sale of new or additional products through phone calls or other methods of communication.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm''s delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

Required Skills

Persuasive and Positive customer interaction via telephone and in person

Written accuracy, quantities, descriptions

ERP and or Eclipse knowledge entering orders and following customer reports

Ability to problem solve

Required Experience

Customer Service experience entering and following orders, freight and delivery

Knowledge of Plumbing Propane systems and principles

Basic Understanding of Gas Propane transportation and storage 

Understanding of Plumbing Piping and Residential Systems, Regulation, Valves 

Mechanical knowledge and interest in pipe fittings, sizes, specifications

Attention to detail, customer follow up

General warehousing knowledge and material handling

Persuasive and Positive customer interaction via telephone and in person

Written accuracy, quantities, descriptions

ERP and or Eclipse knowledge entering orders and following customer reports

Ability to problem solve