POSITION TITLE:                     Business Office Clerk

LAST REVISED:                     12/1/2011

POSITION PURPOSE:              Provide support to the facility by performing specific or various business office functions as assigned. These functions are to include (but not limited to): Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Insurance Verification, Transaction, Posting, Clinical Logs and other duties as assigned.

POSITION REPORTS TO:         Business Office Manager

POSITION SUPERVISES:         None

DEGREE OF SUPERVISION PROVIDED TO POSITION: 

Minimal and according to management guidance, must be self-directed and able to work independently.

EDUCATION, EXPERIENCE, AND LICENSURE:        

None

Internal Relationships (Works Closely With):      

As a representative of Pueblo Surgery Center, all comments, attitudes, actions, and behaviors have a direct effect on the Facility’s image and perceptions of quality service. Interaction with patients, families, physicians, referral sources, affiliating schools, visitors, volunteers, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork, which is congruent with Facility standards and guidelines to promote positive relations.

Job Requirements:

• SKILLS AND ABILITIES:

1. Possess basic knowledge of medical terminology.
2. Possess knowledge of health insurance billing.
3. Possess knowledge of typing, word processing, spreadsheet and computer billing systems.
4. Possess accurate judgment, especially handling insurance claims and dealing with patient accounts.
5. Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the Business Office.
6. Possess strong initiative to get daily work finished and processed.
7. Has ability to communicate effectively with patient, physicians and other staff members.
8. Is courteous, understanding and sympathetic toward patients, physicians and others.
9. Maintains regular attendance.
10. Ability to handle confidential information.
11. Ability to set priorities and work independently.
12. Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other facility employees.
13. Ability to handle multiple tasks.
14. Ability to enter data into computer, files large amounts of paper, and use office equipment.
15. Ability to use discretion in dealing with the public.

• CLINICAL QUALITY:

1. Communicates patient information to assure confidentiality and continuity of care

2. Documents all patient information according to established standards of care, policies and procedures

3. Discusses patient information with other health team members in an appropriate environment

4. Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment

5. Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations

6. Maintains confidentiality of all facility and patient information as required by facility policy

7. Considers age specific needs in communication.

• TEAMWORK/ACCOUNTABILITY/INTEGRITY:

1. Utilizes time effectively.

2. Follows established facility policies and procedures with regard to attendance.

3. Maintains attendance according to guidelines and policy established by facility.

4. Adheres to tardiness policy.

5. Provides notification for unscheduled absences or tardiness in accordance with established departmental procedures as noted by supervisor.

6. Requests scheduled time off according to procedure as noted by supervisor.

7. Completes all documentation to ensure the availability of accurate and up to date information in accordance with established standards.

8. Adheres to established facility safety requirements and procedures to ensure a safe working environment.

9. Demonstrates to competent usage of proper body mechanics in all activities.

10. Identifies potentially unsafe situations and notifies supervisor.

11. Completes all Teammate/patient event and Variance documentation in a thorough and timely manner, as required by policy.

12. Demonstrates complete understanding of established emergency procedures for facility.

13. Practices infection control, standard precautions and universal precautions as instructed or trained.

14. Maintains work area and equipment in a neat, organized manner.

15. Completes appropriate financial management responsibilities.

16. Provides input re: equipment needs/supply needs.

17. Completes patient charges in accordance with facility procedure and per facility policy.

18. Demonstrates sound cost containment techniques.

19. Assists with housekeeping tasks as necessary to provide a safe environment for patient’s, teammates, physicians, guests.

20. Upholds and practices the principles and policies of the PSC Compliance program.

21. Performs all other duties as assigned by management.

• CONTINUOUS IMPROVEMENT:

• Attends staff meetings and demonstrates review of minutes for any meetings missed.

1. Participates in scheduled performance appraisals and demonstrates dedication to ongoing performance improvement.

• SERVICE EXCELLENCE:

1. Fosters a positive and professional facility environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member

2. Diffuses/resolves conflict by appropriately communicating with those involved

3. Accepts constructive criticism and gives suggestions in a professional manner

4. Considers age specific needs in communication

5. Maintains dress and appearance according to standards as observed by management

6. Demonstrates the safe operation of equipment and machinery and follows procedures for reporting and correcting an unsafe situation

7. Strives to be professional, courteous, helpful and cooperative

• PROFICIENCY OR PRODUCTIVITY STANDARDS

ENVIRONMENTAL CONDITIONS:    Indoors in climate controlled environment. Patient care environment with potential exposure to unpleasant odors, to blood and body fluids which may carry infection, to infectious disease, and to chemical and electrical hazards.

PHYSICAL REQUIREMENTS:          Ability to answer telephone; Ability to sit for long periods of time; Ability to lift 15 lbs; Hand/finger agility necessary to typing and computer use; Good hearing, clear/articulate speech, and visual acuity.

MACHINES/EQUIPMENT USED:      All office machines including PC’s, Copier, Fax, Phones, 10 Key, and Postage Meter.

+--------------------------------------------------------------------------+ | All PSC teammates are expected to demonstrate appropriate behaviors | | that reflect our Values and act in ways that promote the best interest | | of our patients, physicians, and customers entrusted to our care. | | | | * Job descriptions may be revised in writing to add or delete duties at | | any time at the discretion of management. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | I have received a copy of this job description and understand that it | | is my responsibility to uphold all job requirements. And, I am to live | | and lead through PSC Values, and am expected to uphold Standards of | | Legal and Regulatory Conduct and all other related policies. | | | |   | | | | Teammate Signature:  ___________________________       Date: | | //_____ | | | | One-Up Signature:       ____________________________     Date:     | | //_____ | +--------------------------------------------------------------------------+

Required Skills

1. Medical Office Admissions, intake and Insurance knowledge is required. Prefer

2.Possess strong initiative to get daily work finished and processed.

3. Has ability to communicate effectively with patient, physicians and other staff members.

4. Able to work well with others with a positive attitude and multi task in a fast environment.

5. Must be able to work flexible hours with early arrival time.  Work Mon. through Friday.

Required Experience

1. Medical Office Admissions, intake and Insurance knowledge is required. Prefer experience with insurance verification, billing and collections.

1. Medical Office Admissions, intake and Insurance knowledge is required. Prefer

2.Possess strong initiative to get daily work finished and processed.

3. Has ability to communicate effectively with patient, physicians and other staff members.

4. Able to work well with others with a positive attitude and multi task in a fast environment.

5. Must be able to work flexible hours with early arrival time.  Work Mon. through Friday.