Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Talks with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales and management

Vendor Interaction

• Enter payables into the Solar Eclipse and Job Management systems.
• Review vendor invoices to ensure they match IES Purchase Order amounts and work with project managers to decide appropriate payment schedule.
• Manage Payable Aging and field inquiries from vendor receivable departments.

Customer Interaction

• Create customer invoices into the Solar Eclipse and Job Management systems.
• Work with project managers to ensure correct and timely billing.
• Create new customers, jobs, and purchase orders for new projects.

Qualifications

• High school diploma, associate's degree (A.A.) preferred.
• Experience with managing small projects from start to finish.
• Two to four years customer service experience.

Required Skills Required Experience

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, implement, and adhere to, all Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Accountabilities, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
• Maintain appropriate guest and team member relations at all times, while ensuring guest and team satisfaction and safety.
• Provide on-boarding and ongoing training to Guest Services team members in order to maintain knowledge of Newport Aquarium activities and operations.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take direction from and work with the Guest Services Management Team in carrying out all other duties assigned throughout the Guest Experience Operations.
• Implement current and possibly assist with formulating new policies and procedures for Exhibits Operations.
• Make certain that proper operating procedures are being adhered to at all times, according to pre-determined guidelines.
• Handle various team and guest comments and concerns with authority to render approvals in cases requiring exceptions as they relate to Newport Aquarium policies.
• First Aid, CPR, AED, BBP, and Emergency Response trained.
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure guest excellence and satisfaction.
• Consistently provide coaching to recognize good performance and to correct unacceptable behaviors.
• On a daily basis monitor and assure that:
  • Locations are adequately staffed with trained and certified team members. Ensure all team members are receiving required breaks.
  • Daily paperwork is properly completed.
  • Courteous, professional, and active leadership is always being displayed.
  • Ensuring team members are in correct uniform and maintain a well-kept appearance.
  • Ensure that all required record keeping is properly documented.
  • Employees are aware of any special events, groups, and programming/promotions on a daily basis.
  • Intentionally pursue opportunities for yourself and the team to provide the best guest experience every day and every interaction.
  • The facility is clean and organized and all opening and closing procedures are properly implemented.
  • Team members are being courteous, friendly and helpful.
  • Ensure that safety is always kept as a number one priority while working at Newport Aquarium.
  • Emergency procedures, when necessary, are being implemented according to Newport Aquarium policy.
  • Perform other related duties as assigned by Guest Services Management Team.
  • Staff is intentionally providing the best Guest Experience possible.