JOB SUMMARY:
The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
Greet guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information.
Effectively use empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented.
Effectively perform in the role of Tolls Attendant to include (but not limited to):
- Accurately selling parking tickets and processing online sales.
- Efficiently process cash and credit card transactions in accordance with accounting procedures.
- Provide directions to meet Guest needs for refunds, exchanges and other special needs.
- Manage cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily.
- Promote the value of Preferred and Valet Parking.
- Facilitate traffic in areas of responsibility to ensure smooth and consistent flow of traffic.
Complete daily written reports and turn in any necessary paperwork to Cash Office.
Operate vehicles/work each position in all weather conditions.
Maintain a sense of urgency toward area of operation to reduce Guest wait time.
Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items.
Assist with other areas in parking as needed/requested by Management.
Wear, keep clean and maintain a themed costume issued by Dollywood.
Perform special projects as directed by Management.
Attend all required Training Classes and Meetings.
Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times.
React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required.
Visually observe guest actions during operation to prevent safety hazards.
Initiate friendly interaction with guests.
Work varying hours and at different areas when needed.
Maintain confidentiality at all times.
Follow all safety standards to include reporting any violation of standards.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS:
- Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Must be willing to constantly improve.
- Must smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene.
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be able to remain attentive and alert.
- Excellent verbal communicator – accurate, consistent and detailed.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to hear, see and speak.
- Able to speak, read, comprehend instructions and communicate and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit, stand or walk for long/short periods of time.
- Able to work in a small, confined area.
- Able to push and/or pull.
- Able to bend at the waist and knees for long periods of time.
- Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
- Able to maintain good personal hygiene and report in a clean costume.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to work cooperatively with others.
- Able to comprehend instructions and retain information.
- Able to learn additional ticketing system functions.
- Ability to move about and react quickly in emergency situations.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership.
- Able to tolerate a fast-paced, hectic environment.
- Ability to tolerate stress due to job responsibilities and serious consequences of making an error.
- Able to operate a fire extinguisher.
- Able to tolerate detergents and chemicals.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol.
- Able to lift 50 lbs.
- Must be willing to perform other work functions as assigned.
- Able to work outdoors.
- Ability to memorize safety standards & scripted material.
- Ability to memorize cash handling procedures.
- Above average attention to detail and accuracy of information.
- Must be able to learn computer, Ticket Sales System, computer scanning equipment,and printer equipment.
- Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors.
Required Experience
- Must be minimum of 14 years of age.
- Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors.
- Must successfully complete a pre-employment background check including drug screen.