JOB SUMMARY:
The Banquet Supervisor is responsible for the consistent and high-quality delivery of banquet, catering and meeting events held within the resort. The supervisor will provide direct oversight for such events including staff execution according to Banquet Event Orders and department Standard Operating Procedures. The supervisor will also act as the customer’s primary contact during the event ensuring complete guest satisfaction. The supervisor will work closely with other resort teams including group sales, culinary and other food and beverage leadership. In addition, the supervisor will assist with hiring, on-boarding, training scheduling and coaching Hosts and for creating a positive work environment for the Hosts leading to high levels of satisfaction. The supervisor is also responsible for all facets of safety for the Banquet Department. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
- Must be well organized and efficient. Performs planning and organizing of functions for the banquet department, including maintaining the banquet logbook, temperature log books, consumption sheets and maintaining and updating banquet event function sheets.
- Acts as department Safety Trainer.
- Coordinates function details with banquet, conference planning, and kitchen staff.
- Conducts Pre-Shift meetings with banquet service hosts before each event.
- Facilitates and/or attends all meetings as required.
- Checks banquet rooms, pre-function areas, service, and kitchen areas for cleanliness, condition, proper set up, and sufficient supplies and equipment.
- Coordinates food pickup in the kitchen and have all functions ready and hosts in position 30 minutes prior to every function/event.
- Inspects food products to ensure quality and quantity guidelines are followed.
- Monitors functions to ensure steps of service are followed
- Supervises meeting events and the food and beverage services of banquet/catering functions, including set-up, service, and breakdown.
- Ensures all BEO checks are correctly priced, signed by the client according to planned arrangements and closed to the correct folio.
- Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to the Sr. Outlets Manager, Outlets Manager or Director of Food and Beverage.
- Business levels and demand requires flexibility to work a varied schedule including weekends, holidays, day and evening shifts and occasional extended days.
- Open Communication with management and Hosts that may include evaluations of Hosts and complete training of service Hosts.
- Assists Food and Beverage leadership in entering HotSos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE RQUIREMENTS:
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must enjoy a fast-paced, dynamic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood’s core values through the lens of dignity and respect.
Essential Functions Necessary to Perform Job Duties:
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak
- Able to speak, read and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid TN driver’s license
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 50 pounds, with assistance.
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to transport material or equipment, or lift, move, or carry heavy (over 30 pounds) materials for intermittent periods throughout the day.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be at least 18 years old.
- High school diploma or equivalent, Required.
- One (1) year of foods/banquet service experience required.
- Supervisory experience preferred.
- Must be able to obtain Serve Safe certification within first 30 days.
- Tennessee Alcohol Board Commission (TABC) Certification required.
- Basic computer skills required.
- Must be able to pass a drug screen and background check.