PRIMARY FUNCTION:

Greets members by name and check members into the Club on a daily basis, making sure they are logged in appropriately. This position also assures that all members and guests adhere to registration procedures on a daily basis; oversees the replacement of lost Club cards and invoicing of membership dues and/or activity fees; will answer phones, take messages, provide callers with information, and track membership program participation, maintain files and provide administrative support.

ESSENTIAL JOB RESPONSIBILITIES:

• Answer phones and manage phone system
• Greet visitors, answer questions, and disseminate information
• Prepare and generate reports as needed
• Keep office supplies organized and in supply
• Keep Front Desk clean, inviting, and organized
• Maintain records of deposit and member accounts
• Collect monies from members for fees and activities
• Reconcile money and prepare deposits
• Follow cash handling procedures
• Maintain member files (electronic and paper)
• Coordinate new/seasonal program enrollments
• Insure accurate tracking of member attendance and non-member activities
• Attend and participate in weekly staff meetings.
• Report to work on time and fully prepared.
• Complete honest and accurate time sheets by established deadlines.

ADDITIONAL RESPONSIBILITIES:

• May participate in special programs and/or events.
• May be required to document member concerns/incidents/injuries
• May be required to meet and/or communicate directly with school and/or teachers regarding member needs/Club announcements.
• Maintain high standard of customer service in dealing with members, parents, volunteers, other staff members and the general public.
• Assume other duties as assigned.

SKILLS/KNOWLEDGE REQUIRED:

• Must be a minimum of 21 years of age.
• Experience with computers and basic office equipment required.
• Some experience in working with children, preferably school-aged children.
• Basic knowledge of youth development.
• Demonstrated customer service skills.
• CPR and First Aid certification.
• Valid Missouri State Drivers License, if operating Club vehicles.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Must be able to stand or walk for extended periods of time.
• Must be able to squat or bend to communicate at youths’ level.
• Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods of time.
• Must be able to participate in physical activities throughout the facility, on the property and/or on field trips.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.