Job Description: Assist the IT Director in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed.

Responsibilities:

• Assist with on-site installation and setup of presale locations, new locations, and remodeled locations
• Travel to various Planet Fitness locations to assess and correct any IT-related problems
• Working with retail Staff over the phone to diagnose and correct IT-related problems
• Use of remote support software to diagnose and correct IT-related problems

Qualifications:

• Ability to travel up to 20% across 8+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances
• Associate level education in a related field and/or comparable experience is required
• Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest WiFi services, in-club media equipment, CCTV equipment, TVs and related services, etc.)
• Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, WiFi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus
• Familiarity with Linux-based servers would be beneficial
• Some coding experience is desirable
• Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems