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Direct Sales and Customer Success Associate

BPI

Direct Sales and Customer Success Associate

Riverside, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Boundless is an outsourced marketing agency looking for a full-time Direct Sales and Customer Success Associates to join our Cerritos office on a permanent basis.

    You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

    This role offers you the opportunity to work in a national firm that offers excellent career progression.

    CORE RESPONSIBILITIES:

    • Provide high-quality service to each of our clients to increase customer loyalty and sales

    • Maintain client confidentiality at all times

    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

    • Communicates clearly with staff in a timely and professional manner

    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

    • Verify and maintain data quality

    ESSENTIAL SKILLS:

    • Clear written and verbal communication skills

    • 1+ years of prior experience is preferred

    • Strong relationship management skills

    • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

    • Business acumen in the marketing and client relations field is preferred

    • Must understand and comply with applicable regulations and standard operational procedures

    • Must ensure that all transactions are executed properly and meet compliance guidelines

     

    THIS POSITION INVOLVES DIRECT COMMISSIONED SALES, MARKETING AND CUSTOMER SERVICE