We are searching for a Customer Service Representative to provide onsite client support for a financial services/insurance company in Henderson, NV. This is a temp-to-perm position.

Responsibilities:

Provide exceptional customer service and resolve customer concerns, internally and externally, through inbound/outbound calls and e-mails

Support work groups by answering questions, providing information, and delivering exceptional customer service

Document interactions consistently, accurately, and timely

Educate customers, explore alternative products, and promote ease of working with the client

Assist clients with registration and navigating the client's online systems

Requirements:

A high school diploma or GED equivalent

Demonstrated customer service and phone etiquette

Basic computer skills, including internet use and Microsoft Outlook, Word, and Excel