Company Overview:

• This is a regional exterior remodeling company

What is Being Offered:

• Flexible compensation, base + bonus
• Full benefits
• PTO

What The Position is About:

• Lead and motivate a team of 45+ call center reps and a handful of team leads
• Oversee day-to-day operations, ensuring the team meets or exceeds KPI’s
• Recruit, hire and train call center personnel
• Provide ongoing coaching, mentoring, and performance feedback to the team
• Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
• Develop and implement call center strategies to optimize efficiency, productivity, and sales

The Right Candidate Will Have:

• 5-10 years of call center leadership experience at a $50M+ company
• Home improvement industry experience is highly preferred, but open to similar industry experience
• Inbound and outbound experience
• Dialer experience would be a plus