Company Overview:

• This is an exterior remodeling company servicing the Northwest
  

What is Being Offered:

• Flexible compensation, base + bonus
• Full benefits
• PTO & 401K with match
• Relocation assistance

What The Position is About:

• Oversee the call center staff including the call center manager, supervisors, and agents
• Create and manage department KPIs and metrics, and develop the service and sales practices that are required to meet company standards
• Forecast department staffing needs and manage staffing levels, with a strong focus on developing and retaining talent
• Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements 
• Identify and implement strategies opportunities to optimize efficiency, productivity, and sales
• Develop and manage relationships with external business partners
• Develop and manage the department budget
• Analyze P&L statements

The Right Candidate Will Have:

• 5+ years of high-level call center experience within the home improvement industry
• Experience managing a team of 12+ people
• Prior training experience
• The ability to hold others accountable while fostering a collaborative and supportive environment