BUSINESS PROCESS SME
Location: Brooklyn, NY
Duration: 11 Months
SCOPE OF SERVICES
NG911 Business Process SME
Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
Provide business process methodology expertise to the NYPD and FDNY for system implementation and testing.
Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
Support the NG9-1-1 Call Handling requirements and validation of required standards.
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
In-depth knowledge of the industry or sector in which the business operates. Understanding the specific challenges, regulations, and nuances of the industry is crucial
Excellent communication skills to convey complex process information clearly to various stakeholders.
Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.
DESIRABLE SKILLS/EXPERIENCE:
Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in business process management.
Collaboration: Working effectively with cross-functional teams.
Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
Minimum 8 yrs experience in a particular technical and/or business application, product, platform, or methodology.
Relevant certifications in business process management or related areas
Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
Ability to leverage technology to enhance and automate business processes.