A field service tech is responsible for the installation and service of company products as well as providing service and troubleshooting support on machinery in the field.
KEY RESPONSIBILITIES/COMPLEXITIES:
- Provide customer service troubleshooting issues with equipment either onsite or over the phone.
- Install new machines as well as perform mechanical or electrical service.
- Training customer operation and maintenance personnel with an emphasis on the safe operation and establishing a zero-energy state during maintenance.
- Provide follow-up documentation as needed in a timely manner.
- Assist with detecting defective/faulty materials or equipment; and reporting to supervisor.
REQUIRED EDUCATION AND EXPERIENCE:
- A Bachelor of Science degree in Electrical, Mechanical, or Industrial Engineering or Engineering Technology or Controls is required.
- Experience in assembly, repair, and troubleshooting industrial electro-mechanical equipment is desired.
COMPETENCIES:
- Basic knowledge of manufacturing methods, material application, and electrical/mechanical design.
- Ability to read and interpret schematics, prints and assembly layouts.
- Strong logic and reasoning abilities.
- Basic experience in PLC, servo motor controls, and HMI controls is preferred.
- The ability to read and utilize various gauges and precision measuring equipment.
- Strong problem-solving skills; ability to solve practical problems with a variety of variables in situations where limited standardization exists.
- Proficiency with MS Office; experience with automated schematics CAD system, and SolidWorks beneficial.
- Proven written and verbal communication skills; some positions may require proficiency in one or more languages other than English.
- Ability to achieve increased levels of competence with BWP products as measured by an increased level of certifications on the products.
SUPERVISORY/RESPONSIBILITY:
- Works under general direction using policies and broad objectives with little functional guidance.
- Provide training of customer operation and maintenance personnel and supervise new installations for which team collaboration is required.
TRAVEL:
Extensive travel within North America (USA, Canada, Mexico) region; opportunity for international travel if desired. Anticipated travel over a six month period is 75%-80% or more.
You should be proficient in:
- Blueprint Reading
- Creating Preventive Maintenance Plans
- Electrical Troubleshooting Skills
- Mechanical Troubleshooting Skills
Machines & technologies you'll use:
- Servo Motors
- Variable Frequency Drives (VFD)
- Programmable Logic Controller (PLC)
SALARY INFO:
$26 - $38 / HR