Job Description

Customer Service Representative Sacramento, CA Department: Audio/Video Type: Full-time Audio visual equipment supplier in Sacramento, California is looking for a super star Inside Customer Service Representative. Your responsibilities: Interact with customers via telephone/email and in person. Prospect, educate, qualify and develop inbound/outbound leads to create sales-ready leads and opportunities. Ensures that client issues are dealt with in an efficient manner, informing the National Sales Manager (NSM) of any problems that may arise. Responsible to educate customers and partners on technology, products, company policies and processes. Works closely with the customer in order to maintain a continuous knowledge of customer needs in order to identify potential issues and/or opportunities. Provides regular two-way communication between the client and company, to provide strong company representation and set proper client expectations. Providing regular input on all account activity, including status, call reports and opportunities report on a weekly basis. Become a trusted resource and develop superior relationships with prospects. Document prospect interaction in CRM tool(s) to ensure efficient lead management. Understanding of company capabilities and service, and effectively communicates all offerings to the client. Other duties as assigned by management. Qualifications & Requirements: Extensive experience in all aspects of Customer Relationship Management and Customer Service. Excellent communicator capable of building relationships and communicating effectively with every level in the organization through outstanding verbal, written, and presentation skills. Self-starter who is able to successfully work both independently and as part of a team. Strong motivation for customer support and sales; aggressive and diligent attitude in reaching sales objective, market knowledge and understanding the customers' needs. Highly energetic personality who enjoys working in a growing team atmosphere and a good attitude towards working in a highly dynamic work environment. Some experience in working in Audio Video and Broadcasting industry for Residential/Commercial markets is a big plus. What We Value: Highly motivated self-starter with a track record of successful customer service experience. Ability to rapidly qualify opportunities and handle customer service objections. Effective time management and customer service process skills. Exceptional conversational, listening and writing skills. Track record of exceeding goals and targets. Ability to work in a high-energy sales team environment; committed to being a team player. Positive and energetic phone skills, excellent listening skills, strong writing skills. Prior experience in the AV industry.

Abut Company: BZB Express is an established AV supplier located in Sacramento, servicing customers worldwide. Exclusive relationships with highly regarded manufacturers allow BZB Express to provide top-quality merchandise at the most affordable prices. Our main headquarters houses a large-capacity warehouse and is headed by a full team of designers, sales, and integrators. Commitment to excellent service and delivering dependable products with efficiency is BZB Express' main staple and foundation.

Company Description

BZB Express is an established AV supplier located in Sacramento, servicing customers worldwide. Exclusive relationships with highly regarded manufacturers allow BZB Express to provide top-quality merchandise at the most affordable prices. Our main headquarters houses a large-capacity warehouse and is headed by a full team of designers, sales, and integrators. Commitment to excellent service and delivering dependable products with efficiency is BZB Express' main staple and foundation.