Job Description

Position: Technical Support Specialist Location: Sacramento, CA Department: Technical Support Type: Full-time

BZBGEAR is a manufacturer of PTZ cameras, Production video switchers, and AV switching and signal distribution equipment based in Sacramento, CA. Our mission is to provide innovative, cost-effective solutions for the Pro AV and Broadcasting markets. Bolstered by the success of our latest release, the award-winning BG-ADAMO 4K PTZ camera, we are excited to offer an opportunity for the right individual to join our growing team.

We are seeking a candidate for the role of Technical Support Manger who is as excited about AV equipment as we are and wants to helps us make an impact on the AV and Broadcast industries.

JOB DESCRIPTION

As Technical Support Manager you will work in a collaborative environment to support our dealers and end-users, as well as the R&D team and office staff. You will also train and support our team of sales engineers, ensuring they are up to date on our equipment offerings. You will be working as part of a closely-knit team in a startup environment, and as such, may be called upon to perform tasks outside your standard job description from time to time.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

· Manage and train level 1 support staff to ensure they are able to successfully assist our customers

· Connect various configurations of equipment to verify functionality for sales or help guide customers to a resolution

· Track and manage the tech support ticketing systems to ensure all requests are resolved in a timely and satisfactory manner

· Educate fellow employees on primary functions of equipment

· Test and evaluate new hardware, software, and firmware revisions

· Manage office IT infrastructure including network, WIFI, and VOIP phones

· Gather and analyze customer feedback to maintain a continuous path of product improvement and customer satisfaction

· Operate as the in-house expert on all products and their functionality

· Serve as the leader in maintaining and improving the operation of our Support experience to ensure we provide top-notch service to all of our callers

QUALIFICATIONS:

· 3+ years’ experience in a client-facing role in an A/V-related position

· 2+ years’ experience in a management or supervisory position

· Experience in the field of A/V integration is a MAJOR plus

· Full understanding of networking fundamentals, including the ability to manage multiple VLANs in a multicast environment for IP video streams

· Deep understanding of A/V concepts and signal flow, and how they apply to the integration of a comprehensive system

· Ability to quickly evaluate and troubleshoot issues related to AV systems

· Experience with A/V equipment and the most common areas of failure

· Familiarity with a wide range of electronics and their operation

· Experience with IP camera systems and networked A/V components

· Advanced computer skills including installation and management of software platforms, drivers, and troubleshooting

THE IDEAL CANDIDATE

· Shares our passion for A/V and Broadcasting equipment

· Has the ability to communicate and explain advanced A/V concepts to the layperson

· Has strong problem-solving skills, flexibility, and the ability to self-manage with minimal oversight

· Has experience in the A/V Integration industry

Company Description

BZBGEAR is a manufacturer of pro AV and broadcasting products with one simple mission: providing innovative, cost-effective solutions for any size project including residential, commercial, government, and enterprise applications. Headquartered in Sacramento, California, BZBGEAR provides end-to-end pro AV and broadcasting solutions including live streaming and video production. We pride ourselves in our unparalleled customer service and seven-days-a-week tech support. Our team excels in customer care and is recognized for providing outstanding assistance. BZBGEAR offers the highest degree of professional support while keeping our customers’ demands and concerns our top priority. Striving to nurture a lasting relationship through integrity and trust, we put ourselves in our clients' shoes and conduct the sales process with honesty and fair treatment. Company Website: https://bzbgear.com