As a Back-Office Specialist at Fair Trade Outsourcing, you will play a crucial role in ensuring the seamless execution of back-office processes. Your primary responsibility will be to support the operational efficiency of client-facing teams by handling administrative tasks, data processing, and ensuring accuracy in documentation. The objective of this position is to contribute to the efficiency of client delivery operations by providing dedicated back-office support. Execute tasks with precision, maintain accurate records, and collaborate with client-facing teams to enhance overall service delivery.

_R esponsibilities: _

• Provide administrative assistance to client delivery teams by handling tasks such as document preparation, scheduling, and data entry.
• Ensure the timely and accurate completion of administrative duties to support operational excellence.
• Handle data processing tasks with high accuracy, including data entry, validation, and database maintenance.
• Collaborate with teams to streamline data-related processes and identify areas for improvement.
• Maintain accurate and up-to-date documentation related to client processes and internal workflows.
• Perform regular audits to ensure compliance with documentation standards.
• Work closely with client-facing teams to understand their back-office support needs and address them effectively.
• Foster a collaborative environment to enhance communication and efficiency.
• Identify opportunities for process improvement within the back-office functions, proposing and implementing enhancements.
• Participate in discussions to streamline workflows and enhance overall service delivery.
• Implement quality assurance measures to ensure that back-office processes meet established standards.
• Proactively address discrepancies and work to continuously improve process quality.

_Requirements and Skills: _

• Previous experience in a back-office or administrative support role is preferred.
• Familiarity with data processing and administrative tasks.
• Strong attention to detail and accuracy in data handling.
• Excellent organizational and time management skills.
• Effective communication skills to collaborate with client-facing teams and convey information accurately.
• Ability to adapt to evolving back-office processes and contribute to a dynamic work environment.
• Proactive problem-solving skills to address challenges and improve processes.
• High School Diploma or equivalent. Additional certifications in office administration or related fields are a plus.