Job Description

The Caregiver Support Specialist serves as the operational backbone of the caregiver workforce. This role owns critical payroll, compliance, and onboarding workflows, ensuring caregivers are accurately set up, paid, and supported. The position requires a highly organized, process-driven professional who excels in a fast-paced environment and can manage multiple competing priorities without missing deadlines.

Payroll & compliance

• Audit, reconcile, and approve W-2 timesheets
• Enter bonus and pay-for-performance data into Workday
• Process and approve all caregiver expense reports
• Track background check renewals and update status across systems
• Verify Certification documents and update credentials across all systems

Caregiver lifecycle

• Support caregiver onboarding and offboarding across all systems and trackers
• Process caregiver terminations in Workday, Trusted, and Master Tracker
• Track full-time and part-time guaranteed availability and pay eligibility
• Handle inbound and outbound caregiver communications within shared inbox

Systems & data

• Maintain and update Master Tracker, Trusted platform, CSR, Workday
• Pull reports and manipulate data to support operational needs
• Identify opportunities for AI and automation improvements

Cross-functional coordination

• Collaborate with HR, Recruiting, Payroll, and Supervisors
• Enforce process requirements with caregivers and supervisors
• Proactively identify and escalate issues to appropriate teams

Qualifications

• Strong attention to detail and accuracy
• Deadline-driven with high personal accountability
• Comfortable with repetitive, process-critical tasks
• Able to pull, manipulate, and interpret report data
• Quick learner — new systems and multi-step processes
• Excellent written and verbal communication skills
• Ability to manage multiple priorities simultaneously
• Adaptable and composed in a fast-paced environment
• Collaborative team player
• Proactive problem-solver; escalates intelligently
• A strong preference for candidates that have experience with Google Suite, Workday, Trusted & CSR

Additional Information

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs.

Office Location: 2801 North Central Expressway, 11th Floor Dallas TX 75204

_ Salary Range: $20 - $22/hr The base salary range above represents the anticipated low and high end of the national salary range for this position. _Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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