Back 2 Health Physical Therapy is looking for a highly organized and outgoing individual to join our front office team at our Irvine location locations. This person will perform administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, and assisting patients with payment. The Front Office Receptionist is the first and last representative seen; this role ensures that all patients start and end their medical experience with a positive interaction. This position will cross-train and support the Physical Therapists with patients on the floor as well as a Physical therapy Aide.
Competencies and Skill Requirements For Front Desk:
Recent medical front and back office experience is a MUST.
Proficient in Microsoft Office including Word and Excel
Experience with EMR systems as well as electronic prescribing
Exceptional written, electronic, and verbal communication skills
Ability to maintain a professional demeanor, keeping calm and polite at all times
Ability to work independently, efficiently, and multitask
Ability to provide exceptional patient service
Must have excellent attendance, be punctual, and professional
Must be able to be step out of routine and help co-workers when necessary
Ability to administer injections
Ability to correctly preform vital signs and accurately document and record significant data
Ability to obtaining prior authorizations for medications or imaging
Front Office Essential Functions:
Greet and check-in patients, verifying their information and insurance coverage
Schedule appointments and maintain the appointment calendar
Familiarity with medical terminology and procedures preferred
Ensuring all opening and closing checklists are completed each day.
Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
Collect co-pays and process payments
Maintain patient records and update information as necessary
Assist with medical billing and coding tasks
Coordinate referrals to other healthcare providers
Ensure compliance with HIPAA regulations and patient confidentiality
Proficiency in WebPT or similar electronic medical record (EMR) system
Strong communication skills, both verbal and written
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Displays exceptional customer service skills in responding to all inquiries from patients, outside agencies, and coworkers.
Oversee and ensure supply inventory is adequately maintained and managed.
Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
Back up all employees and roles in the office as necessary.
Resolves patient concerns to ensure quality patient service.
Attends required meetings as requested.
Performs other duties as assigned or requested.
Physical Therapy Aide Essential Functions:
Assist in the flow of patients in and out of the clinic
Assist in modality setups including: heat/ice, ultrasound, electrical stimulation, light therapy, Class IV Deep Tissue Laser Therapy, and traction.
Under the supervision of the Therapist, assist with therapeutic exercises and instruction and inform Therapists of patient responses to treatments.
Good customer service skills
Ability to work in a fast-paced environment
Good communication skills
Ability to take direction and follow-through with tasks
Ability to be self directed when necessary while strictly adhering to task priority and relevance.
Ability to judge good body mechanics is necessary
Must have taken a minimum of one anatomy, physiology, or kinesiology class in high school or college. Must have good understanding of posture and muscle groups.
High School Diploma/GED required. Current or planned enrollment to pursue a degree in a related clinical field is a plus. Bachelors Degree in related field a plus.
Job Type: Full time for training transitioning into part time hours; part time hours expected to be 25-30 weekly
Pay: $17 - $19 hourly
Benefits:
Sick Time
Paid training