Job Description

Join a growing team of passionate, self-motivated, talented, and creative people with big ideas about the future of software for the investment industry. Backstop is a Chicago based company that makes web-based software applications the alternative asset community. Over the last few years, we have grown considerably, won several awards, and built a lot of great software. Backstoppers take our customers and our service very seriously, but pride ourselves on not taking ourselves too seriously in the process.

We are looking for a dynamic Relationship Manager to join our team!

CORE RESPONSIBILITIES:

• Identify areas for growth within assigned client base and effectively cross sell other BSG products and services
• Conduct client outreach calls and meetings
• Coordinate client visits with other client facing teams
• Analyze and monitor key data points to ensure clients are engaged and fully adopting our software
• Grow client satisfaction, retention, and referenceability across the assigned client base
• Act as a lead evangelist of the BSG story and vision both internally and externally
• Partner with senior management at assigned clients to help achieve business goals
• Manage account and revenue plans for assigned clients
• Proactively engage with and reduce the number of “at risk” clients by demonstrating the BSG value
• Manage client improvement requests and provide feedback to Product Management to identify feature / function needs and new product ideas
• Handle client escalations from Support, Professional Services, and Sales
• Coordinate with Client Services, Sales Operations, Marketing, Professional Services, Product Management, and Sales on key initiatives to drive Backstop visibility, education and usage
• Assist with team documentation and other internal projects
• Ad hoc client projects

EXPERIENCE AND SKILLS:

• Bachelor's degree required
• +5 years of experience in financial services technology account management or sales experience; or +5 years of experience on a professional services team or client support team with an aptitude for the consultative sales process
• Thrives in a dynamic, fast paced environment with many simultaneous projects
• Must be analytical, well organized and detail oriented
• Excellent written and verbal communication skills
• Alternative Investment Industry experience or knowledge is preferred
• Up to 25% travel required

NICE TO HAVE/ ADDITIONAL:

• Knowledge of capital raising and investor relations for Hedge Funds