ABOUT THE NETWORK ENGINEER LEVEL 2 POSITION

We are looking for a skilled Network Engineer who will be responsible for providing level 2 technical support to Baicells customers, via phone, ticketing systems, and email. You will provide a second level of support for tickets passed from the Tier 1 Support Engineer. Responsibilities may also include customer training, software/hardware testing, and various other technical support and engineering related tasks.

You should have good understanding of designing and developing scalable, maintainable, highly available network architectures. We also expect you to be a good team player and be able to meet business objectives and SLAs.

NETWORK ENGINEER LEVEL 2 RESPONSIBILITIES ARE:

• Provide technical support and troubleshooting guidance, via phone, or online tools, to Baicells customers

• Evaluate and escalate support issues to the global support teams when determined appropriate

• Provide initial network set-up support to new customers

• Support testing of new software releases and hardware products before being released to customers

• Other duties as assigned by management/leadership to help meet Baicells business objectives

NETWORK ENGINEER LEVEL 2 REQUIREMENTS ARE:

• BSEE, BSEET, BSCS, BCIS, or equivalent experience

• 2+ years' experience of working on a Network or Wireless Engineer position

• Good practical network engineering experience

• Significant experience with monitoring, network diagnostic and network analytics tools

• Excellent understanding of networking protocols, including IPSEC, HSRP, BGP, OSPF, 802.11 and so on

• Good knowledge of the OSI or TCP/IP model

• CCNA, CCNP, CCIE or CISSP certification

• Familiarity with Linux operating environments

• Familiarity with wireless networks, LTE experience preferred

• Advanced understanding of RF fundamentals (propagation, RF design, antennas, power measurement units and calculation)

• Excellent communication skills, oral and written; able to clearly explain step-by-step troubleshooting processes to customers of varying skill levels, verbally or in writing

• Calm under pressure, able to multitask and manage multiple troubleshooting issues simultaneously, to successful completion

• Prior experience with trouble-ticketing systems, especially Zendesk, a plus

• Multilingual a plus