Job Description

Our Fitness Consultant's top priority is to provide the best hospitality experience for our current and future members, succeed in reaching personal sales, revenue goals, and club goals. Your shift will consist of greeting anyone who comes into the facility, answering phones, membership sign ups and tours.

Primary Responsibilities and Tasks

• Strive to address members by name
• Create a positive guest/member experience through friendly interactions
• Signs in all prospective members on the Guest Register
• Obtains liability waiver for all non-members working out
• Understands and processes all paperwork accurately and timely
• Properly handles all customer questions, requests, concerns and complaints, both in person and on the telephone
• Becomes adept with all club operations and sales system guidelines
• Familiarizes self with all club history, philosophy and services
• Familiarizes self with local competition, industry and nutritional products
• Assists with daily cleaning responsibilities/maintenance of the club
• Attends all meetings and training classes
• Recognizes all interactions are sales opportunities, including the pro-shop
• Regularly promotes social events in and out of the club
• Converts telephone and member inquiries into appointments

Sales Goals

• Effectively follows Bailey’s Sales Process to generate membership growth:
  • Meet and Greet
  • Sign in Liability Waiver
  • Conduct Needs Analysis (Getting to Know You, GTKY)
  • Conduct Needs-Based Tour of facility
  • Properly present Membership options
  • Convert Guests to Members
  • Cultivates internal and external prospecting to grow business
• Helps manager with business of the month
• Promotes secondary sales with every interaction
• Achieves sales goals
• Sales Goals are met based on:
  • Appointments
  • Tours
  • Closing Percentage
  • Membership Sales and Membership Points
  • Secondary Sales
• Membership Sales goals (minimum) and Membership Points goals (minimum) are calculated based on the Club Average
  • Club average is determined to be 25 sales for full-time, non-opening positions
  • Club average for an opening position is 15 sales

Qualifications

• Attention to detail
• Proficient computer skills
• Strong communication and time management skills.
• Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
• Ability to type on the computer for extended periods of time.
• Ability to stand for long periods of time without sitting.
• Ability to communicate effectively verbally, non-verbally and in writing.
• Ability to bend and squat.
• Ability to lift and carry 45 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.