Job Description

MUST HAVE EXPERIENCE WORKING IN THE MEDICAL INDUSTRY

Shift - 11:30 am - 8:00 pm

Job Summary

Support company operations by ensuring client service excellence and client satisfaction. Handle incoming calls, emails, and or requests from clients, physicians, pathologists, patients, employees and or payers.

KNOWLEDGE AND CRITICAL SKILLS/EXPERTISE

· Client-focused with a One-Team Mind-Set

· Analytical reasoning

· Strong communication skills

· Competent grammatical and mathematical skills

· Attention to detail

· Microsoft Office proficiency

POSITION REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE/CERTIFICATIONS)

· Associate’s Degree is preferred, or combination of experience with education

· One or more years of Client/Customer Services experience

· Call Center experience strongly encouraged

· Medical Practice or Laboratory work experience preferred

TASKS, DUTIES AND RESPONSIBILITIES

1. Interacts with physicians, employees and clients in a positive manner consistent with the mission and values of Bako Diagnostics.

2. Consistently meet established productivity, schedule adherence, and quality objectives.

3. Handle outbound and inbound calls from external and internal clients with a sense of urgency.

4. Handle incoming requests from external and internal clients by e-mail and or fax and managing their inquiries or requests.

5. Use first call resolution techniques for client support issues and provide clients with appropriate solutions.

6. Responsible for scheduling specimen pickups via courier databases in a timely manner.

7. Ability to maintain client and patient confidentiality and adhere to HIPPA and PHI standards.

8. Accurately and efficiently document client interaction in company CRM and other applications as required.

WORKING CONDITIONS

General office work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds.

POSITIONS SUPERVISED

None.

Company Description

Podiatry Diagnostic Laboratory