The primary function of the reception staff is to greet and service members in a professional, upbeat manner that is encouraging, supportive, and knowledgeable.
Duties:
Smile! Welcome everyone to the club and check them in. Make each visit special for each member! Call members by their first name.
Answer telephone calls and assist caller with their inquiry. Maintain the reception area and desk in an orderly, clean, and well-stocked fashion.
Must have thorough knowledge of all programs, memberships, profit centers, daily promotions, and computer software.
Daily paper work: ensure that all copies and schedules are stocked before leaving. Ask for emails from all members, visitors, and callers. Ability to complete all forms, registrations and paperwork accurately. Exceptional telephone skills are required.
Ensure that members check in properly , schedule and pay for programs, promotions, sales, etc., at time of purchase.
Keep lobby clean.
Familiarity with trouble shooting customer complaints/follow up. Communicate complaints and suggestions to manager.
Inform manager supervisor in advance of any supplies needed.
Assist in cleaning chores and maintenance of physical site.
Supervise sign in for visitors. Advise membership specialist.
Inform fitness staff and/or coaches when appointments arrive.
Must have good knowledge of all prices. Participation in services and fitness programs is highly recommended.
Pay attention to club details; appearance.
Must be computer proficient.
Responsible for completion of daily computer tasks.
Some physical activity is required. Must be able to lift 50 lb. Must have general awareness of all job positions to cover during crisis.
Knowledge of all sales steps, tracking, and paper work.
We are looking to fill early morning/morning, weekend morning, and weekday evening hours. Previous employment in health club or fitness studio reception preferred. Must have good communication and organizational skills, be energetic, upbeat, and people-oriented. Advancement opportunities in sales available.