Job Description

What happens between when a customer clicks “Buy” and the order shows up on their doorstep? How did the product made in Europe get to our American warehouse? If you want to be one of the people behind that eCommerce magic, we invite you to apply for this role.

As Operations Strategist, you will help manage day-to-day warehouse operations and order processing tasks for our businesses, as well as assist in various other operations related tasks like forecasting, transfers, and allocation. Your primary responsibility will be to serve as the point of contact within the company to communicate with the warehouses for order processing, and then work cross-functionally towards optimizing inventory allocation and order processing. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”.

This role will also collaborate with various departments, working on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands. You will also collaborate with cross-functional partners to ensure warehouses are supporting marketplace, Public Relations, Return to Prime and special project processing tasks – such as evaluating warranty program options, testing collapsible boxes for rental programs, trial running new carriers, tendering for retooling warehouse, and more! In addition, you will jump in to help our team, improve our capabilities, and handle challenges by gathering and providing data in a resourceful manner.

This full-time position reports to the Director of Operations. This role is expected to work in a hybrid model, which includes two days in-office.

What you’ll do:

• Work with warehouses to facilitate the movement of orders and inventory and co-ordinate with shipping carriers
• Monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
• Partner with supply chain, customer service, internal cross-functional partners and external vendors making process improvements and solving operational challenges
• Collaborate with remote teams across geographies using a variety of technology
• Prepare reports for senior leadership to improve visibility of operational challenges, identify opportunities to optimize order processing, inventory allocation, and inventory management
• Become an expert in various operational processes such as communicating effectively with warehouses, supporting all order processing tasks and optimizing inventory allocation

What you bring to the table:

• Bachelor’s degree, preferably in Business, Economics, Engineering, and/or Supply Chain; Master’s degree preferred
• 2+ years of experience in data analysis – Retail, eCommerce, or supply chain experience a bonus
• Strong written and verbal communication skills
• Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
• Inquisitive mind and analytical approach to solving problems
• A sharp eye for the detail
• Self-starter with a can-do attitude
• Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Competitive compensation, including a cash-based incentive plan

• Comprehensive Medical, Dental, and Vision coverage, with 100% of insurance costs covered for team members, and 85% covered for dependents

• Medical, transit, dependent care FSA

• Company-paid life and AD&D insurance

• Short and long-term disability insurance

• 401(k) with dollar-for-dollar company match up to $4,000

• Employee Assistance Program (EAP) and other mental health and wellness perks

• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages

• Annual continuous learning benefit up to $1,000 per person, per fiscal year

• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment

• Valuable extras: identity theft protection, subsidized parking, subsidized gym membership

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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Additional Information

All your information will be kept confidential according to EEO guidelines.