Member Care Support Specialist

Join Bambino, the premier babysitting app revolutionizing childcare through cutting-edge technology, community connections, and tailored recommendations. As the top-rated babysitting app on the App Store, Bambino is rapidly expanding and seeking passionate individuals to join our dynamic team.

At the core of our mission is delivering unparalleled customer experiences. We're searching for someone who can seamlessly integrate into our customer-centric culture and consistently deliver exceptional service that wows our users. Trust is paramount, and your role in promptly and authentically addressing user inquiries and feedback will be instrumental in fostering lasting relationships.

We're on a quest to redefine customer service, aiming to rival the renowned service standards of industry giants like Chewy, Zappos, and the Ritz Carlton. As Maya Angelou famously said, 'People will always remember how you made them feel,' and that sentiment guides us in every interaction.

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Responsibilities:

• Expertly respond to customer inquiries across various channels (phone, chat, email) during our operating hours of 9am-9pm EST. Your exact schedule is to be determined, however, occasional weekend hours will be required.
• Engage with empathy and problem-solving prowess to resolve issues and provide proactive follow-ups to ensure customer satisfaction.
• Demonstrate a deep understanding of our products to offer comprehensive support without reliance on scripts or flowcharts.
• Maintain detailed records of interactions, feedback, and resolutions.
• Collaborate effectively with colleagues to optimize the customer service process.
• Provide constructive feedback to enhance service efficiency and effectiveness.

Required Skills:

• Proven experience in a remote work environment.
• Exceptional communication skills, both written and verbal.
• Familiarity with tools such as Freshdesk, G-Suite, and Slack is advantageous.
• Ability to maintain composure and professionalism in high-pressure situations.
• Strong multitasking abilities and adaptability to a fast-paced environment.
• Proficiency in computer usage and internet navigation.
• High school diploma or equivalent.
• Successful completion of a background check.

Benefits:

• Competitive pay commensurate with experience.
• Remote-first work environment.
• Accrued paid time off (PTO).
• 401k retirement plan.
• Comprehensive medical, dental, and vision benefits.
• Ground floor opportunity in a startup environment with ample room for growth.

Candidate ideally located in FL, MI, MO, NC, TX _ ****
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Bambino is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.