Job Description
Bambulab USA, Inc., is a start-up 3D printer manufacturer located in Austin, TX. Our mission is to deliver the next-generation of desktop 3D printers to worldwide enthusiasts.
We are currently looking for a Customer Service Representative to help in our efforts. The day-to-day essence of this role is working independently to focus on understanding the needs of the customer and proving quick, convenient, and accurate resolutions to issues and inquiries. You will be responsible for receiving calls/emails/chats/cases from both internal and external customers, as well as utilizing numerous systems to access client information, research issues, educate, and resolve the customer's reason for contact. Along the process, you'll work with other teams on import data, tracking issues, and any other responsibilities that come up
RESPONSIBILITIES
l Manage large amounts of incoming emails/online chats/social media messages/phone calls, etc.
l Identify and assess customers’ needs to achieve satisfaction
l Provide accurate, valid, and complete information by using the right methods/tools for individual situations
l Handle and classify customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
l Follow communication procedures, guidelines and confidential policies.
REQUIREMENT
l Bachelor’s degree with 1-2 years related work experience. 2+ years of customer service or related experience is a strong plus.
l Strong interest in 3D printing, 3D printing-related knowledge and background is a plus.
l Proven customer support experience or experience as a client service representative, Tech-related experience is a must.
l Strong keyboard skills – i.e. 40+ wpm
l Familiarity with CRM systems and practices
l Customer orientation and ability to adapt/respond to multiple situations as the company and department grows and develops
l Excellent communication and presentation skills
l Speaking and reading another language such as German, Chinese, is a huge plus.
Bambulab USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.