Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

1 Full Time Position(s) THE COMPANY: Bandago Van Rental has provided custom-designed passenger vans since 2003. Ideally suited for nation-wide and long term travel, our vans are the number one choice for touring musicians, entertainers, and production companies in 13 cities across the country. Coupled with our outstanding customer support and logistical prowess, Bandago is the undisputed leader in passenger van rental.

THE POSITION: RENTAL FLEET SUPPORT ASSOCIATE: Music and touring are the reasons why Bandago exists. Most of us are touring, recording, and professional musicians working the coolest 9 to 5 in the business. The Support Associate will handle many responsibilities and requires the ability to handle multiple tasks accurately, efficiently and with minimal supervision. The position requires organization, flexible scheduling, and the ability to prioritize the following list of job duties and responsibilities:

DUTIES INCLUDE:

• MUST HAVE WEEKEND AVAILABILITY

• MUST BE ABLE TO CLEAN/WASH VEHICLES ON SITE

• Start and end rentals according to company policy and guidelines.
• Assist with oversee the scheduling of fleet maintenance, taking into account customer demand and vehicle need for: oil changes, tire rotation, and OEM recalls.
• Maintain quality standards for vehicle cleanliness.
• Perform delivery of vehicles to off-site locations for rental.
• Ensure new vehicle deliveries are prepared and fleeted as soon as possible.
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS:

• Ability to drive, park and operate oversized vans

• Proficiency in English - Ability to read and interpret documents such as owner’s manuals, safety instructions, insurance documents and other sensitive information

• Knowledge in the following applications: (Microsoft Office, Google Drive & Gmail, Slack, Ring Central, ADP).

• Comfortable working in a fast-paced environment.

• Ability to balance and prioritize multiple tasks at a time, van washing, customer support,

• Knowledge of Geography, Music Touring, Film/TV Production, Business Logistics, Churches and Non-Profit Organizations helpful.

• Previous car rental experience would be great but not necessary.

• Must be at least 21 years old

• Must have a valid driver's license

• Clean Driver History

• Must have the flexibility to work day and weekends/holidays as needed

• Must be authorized to work in the United States

• Previous experience in customer service, sales, or other related fields

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills