Summer 2018 Fan Support Internship Summer 2018 Fan Support Internship San Diego, California, United States Description Bandsintown is a digital media company and live music platform powered by music. Bandsintown is the number one place for fans to stay updated on gig and tour announcements from their favorite artists. Bandsintown creates a fans' music DNA based on their listening behavior across various platforms, identifies their location, and provides personalized concert notifications the moment tour dates are announced while enabling artists to post personalized messages to fans. Bandsintown believes that live music is one of the last tribal experiences and works to foster a strong community surrounding live music to help fans discover and go to more shows, while helping artists build successful careers and providing key touring insights for agents, managers, and artists. With over 40 million registered concert-goers, a global reach to 130 million music fans through Bandsintown Amplified, its publishers network and over 450,000 artists using Bandsintown Manager to connect with their fans (more than 65% of all artists on tour in the U.S.), Bandsintown is the premiere destination where artists and fans connect. Our ideal candidate loves helping people, improving customer experiences, and has a strong passion for live music. The intern would help our support team provide our users with answers over various digital channels. The candidate should be known for being a friendly and helpful person. In order to provide the best support for our users, our intern should be an excellent problem-solver, creative, and someone who strives to go above and beyond to make things right. Reply to customers in Desk, the platform we use to handle our support enquiries Get to know the Bandsintown product and eco-system inside-out - youll need to be as comfortable guiding a confused user through our onboarding process as you are in handling user requests Helping to improve on and develop both our internal help documents, and our external FAQ pages Requirements You must be enrolled in an internship course for the term and eligible to receive credit for your time with Bandsintown Energetic, passionate, and driven individual who can easily collaborate with others Sensitive to varied customer personalities Strong work ethic and sense of ownership At ease when communicating with others Bonus but not required Knowledge of ticketing and/or live music experience Knowledge of social media use for customer service Previous experience with a customer help system Benefits Fun office atmosphere and friendly, rockstar coworkers Free drinks and snacks in the kitchen Occasional catered office lunches and team outings Casual dress code Internship / Life balance Ongoing check-ins with your internship manager Optional career development / resume review Work with a recognizable product / brand that music fans love