Job Description

POSITION SUMMARY The Vice President, Loan Operations will be responsible for the planning, organization, communication, and successful execution of the operational processes for Loan Operations activities for the Commercial Lending Team. This strategic individual will be accountable to attract, develop and retain top talent to meet the current and future needs of the Loan Operations Team, which includes Loan Processing, Loan Servicing, Commercial Loan Administration, and Quality Control. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Seasoned manager with extensive business experience, multi-disciplinary functional expertise with a focus on proactive management within the operations group. Provides guidance to both direct and indirect staff, fostering an environment that encourages employee participation, growth and development, teamwork, and communication.
• Drives value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance.
• Reporting directly to the Director of Commercial Lending, oversees Loan Operations to include Loan Processing (documentation, loan closings), Loan Servicing, Commercial Loan Administration, and Quality Control.
• Be the lead contact with our risk partners (credit, internal compliance, audit and risk) to collaborate on priorities and strategies.
• Oversees, mentors and guides leaders, both in-person and remotely, who manage the day-to-day operations across teams for commercial loan processing, including related collateral, credit disputes, tax and insurance, quality control, business process management, and related projects.
• Demonstrates a high level of critical thinking to address problems decisively and develop long-term, sustainable solutions. Reinforces culture of shared ownership and accountability for results.
• Set direction for the teams, establishes goal setting, process improvements, and staff planning. Prior track record of successful implementation and follow-through in succession planning.
• Provide process and servicing expertise, guidance, and leadership across all things loan operations related. These include collaborating with other internal business departments to improve processes, leading responses and problem solving for major impact issues as well as building a high performing ops team.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• 10+ years financial services operations experience
• Previous work experience in commercial banking loan operations
• Past managerial experience of increasing levels of responsibility
• Effective oral and written communication skills to reach a varied audience
• Experience with Microsoft Office (Excel, Word, Outlook) and Microsoft Teams
• Experience with LoanVantage, LaserPro, COCC preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. req21-00268