After training transitioning to Hybrid- 3 days in office, 2 remote

POSITION: Client Servicing Representative

FULLTIME/PARTTIME: FULLTIME

LOCATION: Miami, FL 33131

SCHEDULE: - Training- 120 days 100% in office- M-F: 9am-6pm EST

PAY RANGE: $20.00 – 21.03 hourly
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

ASSIGNMENT: 07/01/2025 to 06/30/2026

JOB DESCRIPTION:

• First point of contact for inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel.
• Day to day activities will include being responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests.
• Requests consist of treasury, cash management, card, and/or depository products.
• May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

REQUIRED QUALIFICATIONS:

• Fluent Portuguese and English/Spanish a plus
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word