Job Description
Consistently offer professional, friendly and engaging service
Abide by Accor, Fairmont Breakers and Banquet policies, procedures and service standards
Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times
Use professional guest relations and communications skills
Display a full knowledge of event menus, timing and luxury guest service
Engage and genuinely interact with guests during events while anticipating their needs
Maintain high level of attentiveness while serving guests
Prepare beverages following Accor and Fairmont recipes and guidelines for preparation
Follow all directives instructed by the leadership team
Display a positive attitude toward teamwork
Comply with liquor laws
Maintain accountability, both personal and financial
Maintain cleanliness and organization of bar prep area and bar
Control cost and waste
Follow all cash handling policies
Be pro-active by assisting co-workers
Practice safe lifting and transporting techniques at all times
Clear, clean, reset, and maintain meeting space including bars and chairs during shift.
Assist other colleagues in offering the highest level of service.
Understand the processes of delivery and removal of all product and equipment.
Use great care and respect in working with all Fairmont Breakers equipment and property
Work harmoniously with other hotel departments
Follow all safety and sanitation policies, especially when handling food and/or beverage
Occasional secondary skills such as serving, and room set-up
Demonstrate pride in the Event department and Fairmont Breakers
Report safety hazards immediately
Display a congenial appearance and is well groomed at all times.
Maintain regular and predictable attendance
Other duties as assigned
Qualifications
Minimum one year experience in Food & Beverage service, preferably in an Events or Catering setting
Excellent knowledge of Spirits, Cocktails, Wine, and Beer
Highly responsible and reliable. Can work with minimal supervision
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a small team and independently
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to speak, read, write and understand the English language.
Requires excellent and polished communication skills
Ability to solve problems and make rational decisions.
Must have superior guest service abilities
Possess a proven track record for guest satisfaction
Possess a strong sense of urgency
Display a pleasant and cheerful disposition
Maintain a high level of integrity
Display a confident and professional appearance at all times and always meet company grooming standards
Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
Show eagerness and capacity to learn
Able to work flexible hours, mornings, evenings, week days, weekends, and holidays
Additional Information
What is in it for you:
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.