Job Description

The Banquet Bartender will take orders, prepare and serve beverages and light meals to guests, courteously and efficiently according to hotel specifications, maintain stock/supplies and cleanliness of outlet and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction.

• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.

• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.

• Prepare all drink orders for guests according to outlet recipes.

• Serve drinks to guests.

• Retrieve food orders from Kitchen and serve to guests.

• Open and serve wine/champagne bottles.

• Prepare and serve cappuccino and espresso.

• Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself.

• Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures.

• Clean and reset bar top and tables immediately after guests depart.

• Clean glassware in glass machine/three compartment sink.

• Complete opening side duties:

  • Check quality and amount of all Bar stock and supplies by using checklist.
  • Complete opening inventory sheet.
  • Requisition all necessary supplies.
  • Transport supplies from storeroom to bar.
  • Stock ice in Bar.
  • Set up bottles in display cabinet and speed rail.
  • Prepare garnishes.
  • Stock glassware and paper supplies.
  • Prepare mixes.
  • Check condition and cleanliness of blender, shaker and other tools.
  • Check temperature of refrigeration units and glass wash machine.
  • Prepare bowls of bar snacks; place on bar when guest is seated.

• Complete closing side duties:

  • Properly store all reusable goods.
  • Empty and drain ice bin.
  • Scrub sink.
  • Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables.
  • Remove liquor and bottles from speed rail and liquor cabinet.
  • Secure all liquors, beers, wines, coolers, cabinets and storage areas.
  • Wipe down all bottles and surfaces.
  • Clean all bar equipment and tools.
  • Remove trash.
  • Count all empty bottles by type and legible document such on the requisition form; attach transfer slips/spill report and place in Liquor storeroom.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 2 years of bartending experience required, in a luxury setting preferred.
• Fluency in English, both verbal and non-verbal.
• Experience in cash handling processes.
• Certification in an alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Food handling certificate & TABC.
• Certification of CPR an asset
• Provide legible communication.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities