Job Description

• Consistently offer professional, friendly and engaging service

• Follow and exceed Accor and Fairmont standards

• Assist the leadership team and fellow colleagues in exceeding guest satisfaction

• Follow all directives instructed by the leadership team

• Set event rooms to the specifications of each Banquet Event Order and diagram

• Make minor changes and adjustments to room set-ups, with full communication to the Banquet manager, to better service guests and attendees

• Work quickly yet safely when a room set-up must be changed in a minimum amount of time

• Carefully set, maintain, store, and safeguard Banquet equipment

• Clean Banquet space and keep event areas and storerooms clean and organized at all times

• Make adjustments and changes in room set-ups on short notice

• Assist with Banquet equipment and supply inventories

• Assist guests with packages between loading dock and function areas

• Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times

• Use professional guest relations and communications skills

• Engage and genuinely interact with Meeting planners and guests during events while anticipating their needs

• Display a positive attitude toward teamwork

• Be pro-active by assisting co-workers

• Practice safe lifting and transporting techniques at all times

• Assist other colleagues in offering the highest level of service.

• Understand the processes of delivery and removal of all product and equipment.

• Use great care and respect in working with all Fairmont Breakers equipment and property

• Work harmoniously with other hotel departments

• Demonstrate pride in the Event department and Fairmont Breakers

• Follow all safety policies and procedures

• Report safety hazards immediately

• Display a congenial appearance and is well groomed at all times.

• Maintain regular and predictable attendance

• Other duties as assigned

Qualifications

• Previous customer service experience preferred

• Previous experience of reading and interpreting Banquet Event Order preferred

• Previous experience in a fast-paced and active environment preferred

• Ability to lift, carry and transport relatively heavy equipment

• Has a friendly, positive attitude

• Stays calm under pressure, with an ability to problem solve

• Good communicational skills

• Pro-active decision making to anticipate guest, meeting planner, and employee needs

• Highly responsible and reliable. Can work with minimal supervision

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Must be able to speak, read, write and understand the English language.

• Possess a strong sense of urgency

• Display a pleasant and cheerful disposition

• Maintain a high level of integrity

• Show eagerness and capacity to learn

• Able to work flexible hours, mornings, evenings, week days, weekends, and holidays

Additional Information

What is in it for you:

• Hourly Rate: USD $25 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.